Guest Reviews

Staff is friendly and efficient

Place is beautiful, cottage was great and very quiet. Even had 2 bags of ice in the freezer.

Before I booked our reservation, I had a few questions & called. Your staff was such a big help explaining everything about your rental properties. He also gave us a few great tips when we mentioned we were specifically visiting the area to hike Starved Rock. Also, your front desk (check-in) staff & other workers (pool cleaners, restaurant workers, etc) were all so friendly. Heritage Harbor staff ROCKS!

We loved everything about our stay at Heritage Harbor. We have already recommended your property to family & friends who may be visiting Ottawa in the near future. Thank you for making our short stay a fantastic one for our family.

They were great!

The property was absolutely stunning, I got the most gorgeous wedding photos on the walk out doorway

Rich Crum was the person who helped me reserve Eddie's Hideaway. After explaining my guests needs he steered me to the house with the right amenities for my guests. They were so comfortable thanks to him. My family decided to add a day to their stay after I made the initial reservation, and again Rich was able to make that happen. When my family was here, there was a problem with the door code, most likely due to the added day. Rich came immediately with the new code to help. Unrelated to our stay at Eddie's Hideaway, Mr. Crum was also at The Red Dog Grill when several of us went to dinner. One of our party has a gluten free diet. Rich helped my nephew go through the menu and make safe choices for dinner. And the food was delicious! Rich is personable, knowledgeable, and makes you feel like you are the most important part of his day. An outstanding employee!

My out of state relatives truly enjoyed their stay in Illinois, though they didn't feel like they were Illinois. Heritage Harbor is such a lovely hidden gem in our area, and I was happy to be able to share it with my family.

Anthony went beyond to help us with the cable program, (still didn't work) and he ran out and got bulbs for the kitchen.Great guy! Tammy is absolutely wonderful inside and out, she made us feel comfortable!!

There were ants in the kitchen, had to put all foods in frig .The outside porches ceilings really needed cleaning and the outside lite fixtures to! The bed was really uncomfortable. But every thing was nice and clean. I did wash the towels that were dirty in the washer when we got there ,really loud lol!

The staff was very friendly and efficient checking me in quickly and effortlessly sending me on my way to enjoy my stay in record time.

The only comment I have & by no means will it prevent me from staying again in the future is that the bed is too high for a short person (I am 5'1-1/2" tall) without a step up. The curtains on the doors need to be alittle less sheer so passers by do not see in at night. Again not complaints just thoughts. I will definitely stay again.

Everyone I spoke to was helpful, friendly and professional

Professional and knowledgeable staff.

Very nice community. Location desirable. Amenities provided are very appealing. Wouldnt hesitate to recommend staying at Heritage Harbor to others.

nice and friendly people

Great place to stay

The members of your team were conscientious, friendly and accommodating. Beth described the homes and it helped us so much as we had 2 young children with us and some of the homes would not have worked with them. Home # 7 fit our needs excellently.

The property was easy to get to, the homes were all beautiful and the walking paths to see all of them, made a great outside adventure possible. The river and boats in the inlet were also a great backdrop both visually and made for good conversation amongst adults and young ones. We loved the experience, knowing that we had a lovely " home" to go back to any time of the day or night.

Everyone was friendly and helpful! David answered all my questions and did a perfect job describing how the key and lock on the cottage worked.

We loved our stay at Eddies Hideaway! The cottage had everything we needed to feel at home. It was the perfect place for old friends to reconnect! We ate twice at The Red Dog. Great food! Great service! We spent a relaxing evening by the fire pit along the river. We even enjoyed watching the barges, which brought back memories because we used to live along the river. The close proximity to Starved Rock (hiked three miles) and Utica (had an awesome breakfast at Nonies) makes the location of Heritage Harbor a great place to stay! Hopefully we can make a return visit in the future.

Super friendly and helpful

Love the property!

Well worth the experience!

All staff was friendly and helpful and very attentive.

Our stay was fantastic and we would highly recommend it to our family and friends and colleagues.

The marina manager gave us a very delightful boat ride on the IL river

Very nice