Frequently Asked Questions
Planning your stay should feel effortless. To help make your experience as smooth as possible, we’ve compiled answers to the most common questions about accommodation, amenities, booking policies, group stays, and more. Whether you’re visiting for a weekend getaway, extended vacation, or planning on behalf of a larger group, this page is here to guide you.
If you don’t find what you’re looking for, our team is always happy to help—simply reach out, and we’ll assist you personally.
You can either make a booking directly on this website by using the “check availability box” to the left. Or you can call our office at 815-433-5000 option 2 and a reservationist will be glad to help you.
We implement a variety of security measures to maintain the safety of your personal information when you make a reservation. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
SELECT cottages are dog-friendly. There is a $100 charge to have a pet on-premises. If you have not gotten permission from Harbor Inn and paid the $100 fee then you do not have permission to bring any pet on-premises.
Some of our homeowners, their family, and guests of the Harbor Inn are allergic to pets and pet hair, therefore in our terms and conditions, we do include a penalty for guests who do not follow the pet policy of each individual home.
We do have a dog park at the west entrance of the resort, called River Run Dog Park.
Doggies can also enjoy alfresco dining on the patio of the Bluegill Boathouse & Marina Bar, please ask for the doggie menu.
Our vacation homes are stocked in such a way that you always feel like you are coming “home” to your “vacation home” rather than returning to a small hotel room. Our homes have full kitchens, with some homes having games and BBQ grills. You will be able to enjoy a full-service home while you are on vacation rather than a small, cramped hotel room.
Yes! While Harbor Inn specializes in vacation rentals for shorter stays, we can also help guide you if you’re looking to stay for a month or longer. Heritage Harbor offers select properties for extended stays and long-term leasing. Long-term stays offer the same scenic waterfront lifestyle with added convenience and flexibility. Reach out to our team at 815-433-5000 (option 2) to learn more or be referred to the leasing office.